Summary
Customer success operations (CS ops) helps B2B companies make customer success activity more consistent, scalable, and valuable with little additional investment. Despite this essential role, CS ops remains absent or underresourced in far too many organizations. In this report, we explain why it’s time to invest in CS ops as strategic support for CS leadership to help translate vision into repeatable systems that drive standardization, enable data-driven decision-making, and drive scalable customer success.
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