Summary
Net Promoter Score℠ (NPS) hit its lowest in North America since 2016, while APAC industries struggled and EMEA had widespread stagnation. Globally, 23% of brands declined, 5% improved, and 72% were statistically unchanged. This report reveals the Net Promoter Scores and rankings of 478 brands across 13 industries and 13 countries. CX professionals can use this report to inform their improvement efforts.
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