Best Practice Report

Optimize Your IT Service Provider Portfolio To Improve Efficiency And Effectiveness

Use A Data-Driven Process To Build Buy-In And Head Off Unintended Consequences

 and  three contributors
Jan 21, 2026

Summary

We have gathered and summarized best practices for optimizing your IT service provider portfolio and organized them into five pragmatic activities. In this report, we articulate activities that focus on consolidation that improves efficiency (cost) and effectiveness (impact) while avoiding consolidation risk or (overly) annoying your business stakeholders. Follow these steps (at least) annually to optimize your portfolio of providers.

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